By providing personal information to us, you consent to our collection, use and
disclosure of your personal information in accordance with this Privacy Policy and
any other arrangements that apply between us. We may change our Privacy
Policy from time to time by publishing changes to it on our website. We
encourage you to check our website periodically to ensure that you are aware of
our current Privacy Policy.
Personal information includes information or an opinion about an individual that
is reasonably identifiable. For example, this may include your name, age,
gender, postcode and contact details. It may also include financial information,
including your credit card information.
What personal information do we collect?
We may collect the following types of personal information:
name;
mailing or street address;
email address;
telephone number and other contact details;
age or date of birth;
credit card information;
your device ID, device type, geo-location information, computer and connection
information, statistics on page views, traffic to and from the sites, ad data, IP
address and standard web log information;
details of the products and services we have provided to you, or that you have
purchased from sellers via our marketplace service, or that you have enquired
about, including any additional information necessary to deliver those products
and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through
our website or indirectly through your use of our website or online presence or
through other websites or accounts from which you permit us to collect
information;
information you provide to us through customer surveys; or • any other personal
information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or
from third parties. We may collect this information when you:
register on our website;
make purchases via or interact with our marketplace service;
communicate with us through correspondence, chats, email, or when you share
information with us from other social applications, services or websites;
interact with our sites, services, content and advertising; or
invest in our business or enquire as to a potential purchase in our business.
In addition, when you apply for a job or position with us we may collect certain
information from you (including your name, contact details, working history and
relevant records checks) from any recruitment consultant, your previous
employers and others who may be able to provide information to us to assist in
our decision on whether or not to make you an offer of employment or engage
you under a contract. This Privacy Policy does not apply to acts and practices in
relation to employee records of our current and former employees, which are
exempt from the Privacy Act.
Why do we collect, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the
following purposes:
to enable you to access and use our websites and services;
to fulfil any orders you place via our websites, or to provide third party sellers
with information necessary to fulfil orders with them that you place via our
websites;
to operate, protect, improve and optimise our websites and services, business
and our users’ experience, such as to perform analytics, conduct research and
for advertising and marketing;
to send you service, support and administrative messages, reminders, technical
notices, updates, security alerts, and information requested by you;
to send you marketing and promotional messages and other information that
may be of interest to you, including information sent by, or on behalf of, our
business partners that we think you may find interesting;
to administer rewards, surveys, contests, or other promotional activities or
events sponsored or managed by us or our business partners;
to comply with our legal obligations, resolve any disputes that we may have with
any of our users, and enforce our agreements with third parties; and
to consider your employment application.
We may also disclose your personal information to a trusted third party who also
holds other information about you. This third party may combine that information
in order to enable it and us to develop anonymised consumer insights so that we
can better understand your preferences and interests, personalise your
experience and enhance the products and services that you receive.
Do we use your personal information for direct marketing?
We and/or our carefully selected business partners may send you direct
marketing communications and information about our services and products.
This may take the form of emails, SMS, mail or other forms of communication, in
accordance with the Spam Act and the Privacy Act. You may opt-out of receiving
marketing materials from us by contacting us using the details set out below or
by using the opt-out facilities provided (eg an unsubscribe link).
To whom do we disclose your personal information?
We may disclose personal information for the purposes described in this privacy
policy to:
our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation
of our websites and/or our business or in connection with providing our products
and services to you);
third party sellers who make products or services available for sale via our
marketplace service, for the purpose of fulfilling any orders you place via the
marketplace service;
professional advisers, dealers and agents;
payment systems operators (eg merchants receiving card payments);
our existing or potential agents, business partners or partners;
our sponsors or promoters of any competition that we conduct via our services;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law
enforcement agencies, or as required, authorised or permitted by law.
Disclosure of personal information outside Australia
We may disclose personal information outside of Australia to third party
suppliers, cloud storage providers, mail managers, and other providers located in
the United States or European Economic Area. When you provide your personal
information to us, you consent to the disclosure of your information outside of
Australia and acknowledge that we are not required to ensure that overseas
recipients handle that personal information in compliance with Australian Privacy
Law. We will, however, take reasonable steps to ensure that any overseas
recipient will deal with such personal information in a way that is consistent with
the Australian Privacy Principles.
Using our website and cookies
We may collect personal information about you when you use and access our
websites. While we do not use browsing information to identify you personally,
we may record certain information about your use of our websites, such as which
pages you visit, the time and date of your visit and the internet protocol address
assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website
that help us track your website usage and remember your preferences. Cookies
are small files that store information on your computer, TV, mobile phone or
other device. They enable the entity that put the cookie on your device to
recognise you across different websites, services, devices and/or browsing
sessions. You can disable cookies through your internet browser but our websites
may not work as intended for you if you do so.
We may also use cookies to enable us to collect data that may include personal
information. For example, where a cookie is linked to your account, it will be
considered personal information under the Privacy Act. We will handle any
personal information collected by cookies in the same way that we handle all
other personal information as described in this Privacy Policy.
Security
We may hold your personal information in either electronic or hard copy form.
We take reasonable steps to protect your personal information from misuse,
interference and loss, as well as unauthorised access, modification or disclosure
and we use a number of physical, administrative, personnel and technical
measures to protect your personal information. For example, we only give
employees access to personal information if they need to know the information for the purposes of their employment, we keep physical records in locked locations, and we employ password protection on important electronic files. However, we cannot guarantee the security of your personal information.
Links and Third Party Sites
Our website may contain links to websites operated by third parties. Those links
are provided for convenience and may not remain current or be maintained.
Unless expressly stated otherwise, we are not responsible for the privacy
practices of, or any content on, those linked websites, and have no control over
or rights in those linked websites. The privacy policies that apply to those other
websites may differ substantially from our Privacy Policy, so we encourage
individuals to read them before using those websites.
If you purchase goods or services via our marketplace service you expressly
consent to us providing your personal information to the seller of those goods or
services for the purpose of enabling the seller to fulfil your order. Use of your
personal information by sellers will be subject to the seller’s privacy policy. We
encourage you to read the seller’s privacy policy before you make a purchase via
the marketplace service.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us
using the information below. Sometimes, we may not be able to provide you with
access to all of your personal information and, where this is the case, we will tell
you why. We may also need to verify your identity when you request your
personal information.
If you think that any personal information we hold about you is inaccurate,
please contact us and we will take reasonable steps to ensure that it is
corrected.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint
about the way we have handled your personal information, you can contact us
using the details set out below. Please include your name, email address and/or
telephone number and clearly describe your complaint. We will acknowledge
your complaint and respond to you regarding your complaint within a reasonable
period of time. If you think that we have failed to resolve the complaint
satisfactorily, we will provide you with information about the further steps you
can take.